Download How to Get Your Customers Swearing by You Not at You by Nancy Friedman PDF

By Nancy Friedman

confronted with the problem of constructing powerful customer support education? uncertain the place to begin? no matter if you're a amateur on the customer support online game or an skilled facilitator, this ebook will make the improvement strategy enjoyable and an entire lot more uncomplicated. the best way to Get consumers Swearing by means of You, no longer at You is a useful resource of shopper carrier fabric, assistance and ideas all aimed at retaining the shoppers you labored so difficult to get. The e-book is extremely readable, the feedback are simply tailored and the knowledge is critical, but awarded in a lighthearted demeanour. step-by-step, the “Telephone medical professional” walks you thru the method of making a proper customer support education software. subject matters contain boundaries to education, administration involvement, content material, budgets and prices, icebreakers, workbooks, function enjoying, lecturing, questions, challenge attendees, lecture room reviews, checking out and extra. during the e-book, the writer bargains brief commentaries on points of educating and customer support that can assist you examine the topic in a clean, new gentle. find out how to Get consumers Swearing by way of You, no longer at You covers loads of floor. however it is all good judgment and should empower you to create your personal customer support education software and make it as uncomplicated or difficult as you wish.

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