Download Creating Great Visitor Experiences: A Guide for Museums, by Stephanie Weaver PDF

By Stephanie Weaver

Museum and different non-profit pros have all started to gain that the whole customer event is the most important to copy attendance, winning fundraising, and development viewers loyalty. Taking classes realized by way of profitable experience-shapers within the for-profit international, Stephanie Weaver distills this data for museums and different organisations which rely on customer pride for achievement. Is your establishment welcoming? Are the bogs fresh? Does the employees converse good? Are there adequate locations to take a seat? those useful issues may possibly suggest extra to making a devoted following than any show or software the establishment develops. Weaver breaks the customer event down to eight steps and offers sensible assistance to museums and comparable associations on the right way to create optimum customer reviews for every of them. In a workshop-like structure, she makes use of a number of examples, workouts, and source hyperlinks to stroll the reader in the course of the process.

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