Download Banche e assicurazioni alla prova del Mystery Shopper. by Roberto Petrone PDF

By Roberto Petrone

Questo quantity vuole aiutare i consulenti di banca e assicurazioni a utilizzare con efficacia e professionalità il confronto con il cliente, attuale o potenziale, con particolare riferimento all’utilizzo del telefono dall’agenzia, dal name middle “interno-esterno” o dal servizio clienti.

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